Combined Centene Contract Now Available

14 Aug 2020

Carrier Update

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You probably received the email below sometime in the last few weeks. A new combined Centene contract is required to be completed by all WellCare contracted agents!

  1. Deadline to complete: September 30, 2020
  2. 2021 Certifications: WellCare University is NO longer available. The new Centene and WellCare combined training site launch July 7, 2020. You should have received an individual email letting you know!
  3. Additional notes:
    1. AHIP will have a black out period as well in order to move to 2021 AHIP.  Our blackout typically coincides with AHIPs.
    2.  If you weren’t certified prior to the blackout, you’ll need to complete and transmit 2021 AHIP, in addition to completing 2021 ACT for the training to be considered complete.
    3. 2021 Training completion will enable an agent to market/sell both 2020 and 2021 plans.
    4. Agents that are currently certified will need to complete the 2021 training requirement prior to September 30, 2020 in order to remain certified effective October 1, 2020.

Combined Centene Contract Now Available

Attention Valued Partner,

We are excited to announce that the combined Centene Broker Contract is now available.


In order to streamline the contracting process, we have combined our separate contracts into one, combined Centene Broker Contract.

Action Required:

  • Click here to access the combined Centene Broker Contract via DocuSign PowerForm.
  • Contracting must be completed as soon as possible but no later than September 30, 2020.
  • All brokers must review, acknowledge, and complete the combined Centene Broker Contract.

Important Notes:

  • The cell phone number field is required. Only a cell phone number used for business should be entered. We use this information for individualized marketing purposes on your behalf, such as the PURL, and occasionally send text message updates. (Standard text messaging rates will apply.)
  • You will not be able to make any changes to your commission assignment in this contracting process. If you would like to make changes to your commission assignment, please utilize Workflow Agent 360.
  • Completing the combined Centene Contract will not change your current contract level. Your contract level will remain the same as it currently stands with WellCare. We will work through any contract level differences for those who are dually contracted with WellCare and Centene on an individually basis.
  • We are collecting EFT/ACH banking information; however, this commission payment information will not be used until October 1, 2020. If you need to change your current commission payment method, please utilize PaySpan.
  • The fee schedule addendum has not been finalized and is not included within this contracting process; it will be communicated separately.
  • This contracting process will not necessarily update or change any information on file; however, all information provided should be accurate and up to date. If any changes are needed, please utilize Workflow Agent 360.

Contracting Resources:

Contracting and Annual Certification Training Reminders:

  • Unless you are currently, separately contracted with Centene, you will not be eligible to market or sell Centene products, Allwell, Ascension Complete, Fidelis Care, Health Net, for Plan Year 2020 until the combined Centene Broker Contract and 2021 AHIP & Annual Certification Training (ACT) are completed.
  • You will not be eligible to market or sell any Centene or WellCare products for Plan Year 2021 until the combined Centene Broker Contract and 2021 AHIP & ACT are completed.
  • If you do not complete the combined Centene Contract and/or do not complete 2021 AHIP & ACT before September 30, 2020, your Broker Status will be changed to Suspended, and you will not be eligible to receive commissions for any prior business, including renewals.
  • Completing the combined Centene Contract will not change your current contract level.

As always, we thank you for you for your continued partnership.